Your account will be charged for each unique case accessed during a billing period. A unique case is a case that is opened or drilled down into for additional information. You can drill down into a case several ways; 1) click on a case number hyperlink to open an individual case, 2) Printing a case summary report from case cart, 3) printing a case detail report from case cart. Each case in case cart counts as one unique case.
Each plan has a flat rate with a set amount of cases you can access. If you exceed the plan allotment in a billing period, an overage rate will be applied to cases that exceed the plan. An image rate is charged for any citation images opened from a case.
You can change your service plan at any time by selecting the radio button next to the desired plan, then select Save Changes. Plan changes will only go into effect at the beginning of the next billing period.
