FAQ Sheet General
Welcome to the CourtNet 2.0 Information Site.
Showing posts with label FAQS. Show all posts
Showing posts with label FAQS. Show all posts
Can I designate someone else to pay my account?
Yes.
You may designate a ‘Payer’ whose access is limited to login and account payments. The Payer Only role allows subscribers to designate someone to access CourtNet 2.0 for bill paying purposes only, and because that person will not be viewing cases, the Payer only role will not be charged the recurring monthly $10 sub account fee.
Go to the Profile page. Under Sub Accounts, click on the Username hyperlink of the account you would like to convert to Payer Only. This will take you to the Sub Account Information page for a single account. To designate this account for Payer Only, Check Active? and Account Payer? and uncheck Performs Searches?.
You may designate a ‘Payer’ whose access is limited to login and account payments. The Payer Only role allows subscribers to designate someone to access CourtNet 2.0 for bill paying purposes only, and because that person will not be viewing cases, the Payer only role will not be charged the recurring monthly $10 sub account fee.
Go to the Profile page. Under Sub Accounts, click on the Username hyperlink of the account you would like to convert to Payer Only. This will take you to the Sub Account Information page for a single account. To designate this account for Payer Only, Check Active? and Account Payer? and uncheck Performs Searches?.
Does the person paying my account have to be a registered user?
Yes.
The account payer must be registered. This person must also be listed as Active and Account Payer. If you do not want to be charged a fee for this person, you must uncheck Perform Serarches?.
The account payer must be registered. This person must also be listed as Active and Account Payer. If you do not want to be charged a fee for this person, you must uncheck Perform Serarches?.
How do I pay online?
1. Login to your account.
2. Click <Pay Now> from initial landing page –OR– from Profile page.
3. Follow instructions on ‘Payment Wizard’.
2. Click <Pay Now> from initial landing page –OR– from Profile page.
3. Follow instructions on ‘Payment Wizard’.
Can I set up recurring payments via credit card?
No.
Payments are made monthly via the online payment feature in CourtNet 2.0. There is no recurring payment program.
Payments are made monthly via the online payment feature in CourtNet 2.0. There is no recurring payment program.
Can I receive short-term access to CourtNet?
Yes.
For those requiring short-term access, a thirty-day subscription may be an option. Sign in and select a service plan. Remember to cancel their plan on the last day of the month to avoid charges for the next month.
Note: You will be invoiced for any outstanding account balance (i.e., images and overages).
For those requiring short-term access, a thirty-day subscription may be an option. Sign in and select a service plan. Remember to cancel their plan on the last day of the month to avoid charges for the next month.
Note: You will be invoiced for any outstanding account balance (i.e., images and overages).
What are the acceptable methods of payment?
Visa, MasterCard, American Express, Discover and Electronic Check.
NOTE: Paper checks are not accepted.
NOTE: Paper checks are not accepted.
When will adjustment(s) to my account be reflected?
Adjustments due to billing errors will be reflected on next month’s invoice.
How do I cancel a plan?
- Click <Profile> on ‘title bar’.
- Click <Change My Plan>.
- Click <Cancel My Plan>.
- Click <SaveChanges>.
- Notes will be added to the account regarding cancellations and attempted logins for administrative tracking purposes.
- Outstanding balances are billed for three (3) subsequent billing periods.
- Blocked logins indicate account flagged ('Approved?' = false) as deactivated.
How do I choose a plan?
- Click <Profile> on ‘title bar’.
- Click <Change My Plan> to select a new service plan.
- Click <Save Changes> to complete the transaction.
Helpful Hint: Plan changes go into effect at the beginning of the next billing period.
What are the plans and which plan is right for me?
Five different plans are available to subscribers. The plans are based on a cell phone plan model; each plan provides access to a set number of unique cases for a billing period at a flat monthly rate.
How do I deactivate an account?
- Click <Profile>.
- Click username (Sub Accounts).
- Uncheck Active? box.
- Click <Save Changes>.
How do I add a Sub Account?
To create a Sub Account:
Repeat steps 4-6 to add more Sub Accounts.
- Browse to https://kcoj.kycourts.net/CourtNet/.
- Select <User Profile>.
- Select <Account Profile>
- Select <Manage Users>
- Scroll to sub accounts.
- Click <Add a Sub Account>
- Complete profile details including email, name (first and last), job title, and location; check applicable boxes.
- Click <Send Invitation>.
Repeat steps 4-6 to add more Sub Accounts.
Where can I find case-specific data?
Click <Case Number> (next to county name in search results pane).
This will open the case for more detailed information and views for party, charges, case documents, and/or next scheduled events.
This will open the case for more detailed information and views for party, charges, case documents, and/or next scheduled events.
Will I need to change my password in CourtNet 2.0?
No.
Access to CourtNet 2.0 is authenticated through your agency.
To reset password within CourtNet 2.0 as an Administrator:
For KBA members, If you have forgotten your password:
Access to CourtNet 2.0 is authenticated through your agency.
To reset password within CourtNet 2.0 as an Administrator:
- Click <Profile> from title bar.
- Click Sub Account User name you would like to reset.
- Click <Reset Password>.
An email will be sent to the Sub Account user.
For KBA members, If you have forgotten your password:
- Browse to www.kybar.org.
- Click <Login> from ‘main navigation bar’.
- Click <Password Reminder>.
- Follow instructions to recover your password.
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