How do I pay online?

1.  Login to your account.
2.  Click <Pay Now> from initial landing page –OR– from Profile page.
3.  Follow instructions on ‘Payment Wizard’.

Can I set up recurring payments via credit card?

No.
Payments are made monthly via the online payment feature in CourtNet 2.0. There is no recurring payment program.  

Can I receive short-term access to CourtNet?

Yes. 
For those requiring short-term access, a thirty-day subscription may be an option. Sign in and select a service plan. Remember to cancel their plan on the last day of the month to avoid charges for the next month.

Note: You will be invoiced for any outstanding account balance (i.e., images and overages).

Job Title and Location

All subscribers of CourtNet 2.0 can now add user Job Title and office Location. For subscribers with Advanced, Professional, or Enterprise service plans, this feature will allow the subscriber to track the usage of each Job Title and office Location.

On the Profile page, under User Profile, click the Job Title edit icon. This will take you to the Edit User Information box. Click the drop down menu for Job Title and choose one. Click <Save Changes>. Close box or click <Success>.

Click the edit icon for the Location. This will take you to the Edit User information box. Then, type in the work location or office name in the Location box and click <Save Changes>. Close box or click <Success>.

Client ID Tracking

The Client ID tracking feature allows you to search for cases under a specific client name and tie system usage to that client. The feature is available to Advanced, Professional, and Enterprise subscribers. A subscriber can access Client ID information from any search screen. Click the drop down arrow to change client. Choose an existing client, or enter a new Client ID. Remember to remove or change the Client ID when you are finished working for that specific client.

What are the acceptable methods of payment?

Visa, MasterCard, American Express, Discover and Electronic Check.

NOTE: Paper checks are not accepted.

When will adjustment(s) to my account be reflected?

Adjustments due to billing errors will be reflected on next month’s invoice.

How do I cancel a plan?

1. Click <Profile> on ‘title bar’.
2. Click <Change My Plan>.
3. Click <Cancel My Plan>.
4. Click <SaveChanges>.

Helpful Hint Users must select a new plan to log in again after deactivating a plan.

• Notes will be added to the account regarding cancellations and attempted logins for administrative tracking purposes. 
• Outstanding balances are billed for three (3) subsequent billing periods. 
• Blocked logins indicate account flagged ('Approved?' = false) as deactivated.

How do I choose a plan?

1. Click <Profile> on ‘title bar’.
2. Click <Change My Plan> to select a new service plan.
3. Click <Save Changes> to complete the transaction.

Your current plan's name, monthly rate, cases per month, overage rate, and image rate is displayed on this screen.

Helpful Hint: Plan changes go into effect at the beginning of the next billing period.

What are the plans and which plan is right for me?

Five different plans are available to subscribers. The plans are based on a cell phone plan model; each plan provides access to a set number of unique cases for a billing period at a flat monthly rate.